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Last Updated: January 2024
Version: 1.0
Effective Date: January 2024
✓ GDPR Compliant
✓ Privacy Focused
🇪🇺 EU Data Protection
1. Introduction
Welcome to Dream Home 3D, operated by HouseInMeta. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.
This Privacy Policy explains:
- What personal data we collect from you
- Why we collect it
- How we use it
- How long we keep it
- Your rights regarding your data
This policy is compliant with the General Data Protection Regulation (GDPR) and applies to all users of our Dream Home 3D service.
2. Data Controller & Contact Information
Data Controller: HouseInMeta
The organization responsible for deciding how your personal data is processed.
3. What Data We Collect
Data You Provide Directly
When you use Dream Home 3D, we collect:
| Data Type |
Purpose |
Required? |
| First Name |
Order identification & communication |
Yes * |
| Last Name |
Order identification & communication |
Yes * |
| Email Address |
Order confirmation, project updates, support |
Yes * |
| Phone Number |
Customer support & project contact |
No |
| Floor Plan Files |
3D conversion service delivery |
Yes * |
| Payment Information |
Processing your payment |
Yes * |
* = Required to use the service. Without this information, we cannot process your order.
Data Collected Automatically
- IP Address: Used to prevent fraud and understand usage patterns
- Browser Information: Device type, operating system, browser type
- Usage Data: Pages visited, time spent, click patterns
- Cookies: Session tracking and preferences (see section 10)
4. How We Use Your Data
Primary Uses
- Service Delivery: Processing your 2D to 3D conversion order
- Order Management: Sending invoices, confirmations, and project updates
- Customer Support: Responding to inquiries and providing technical help
- Payment Processing: Securely handling your payment information
Secondary Uses
- Quality Improvement: Analyzing service usage to improve our platform
- Fraud Prevention: Detecting and preventing fraudulent activities
- Legal Compliance: Fulfilling legal and regulatory requirements
- Marketing (Optional): Sending newsletters and service updates (only with your consent)
We will NEVER: Sell your data to third parties, share it without consent, or use it for purposes other than those stated above.
5. Legal Basis for Processing (GDPR Article 6)
| Data Type |
Legal Basis |
Explanation |
| Name, Email, Phone |
Contract Performance |
Necessary to deliver the service you purchased |
| Payment Information |
Contract Performance |
Required to process your payment |
| Floor Plans |
Contract Performance |
Required to create your 3D conversion |
| Usage Analytics |
Legitimate Interest |
To improve our service quality and user experience |
| Marketing Emails |
Consent |
Only sent if you explicitly opted in |
6. Data Retention
How Long We Keep Your Data
- Order & Personal Data: Kept for 3 years after service completion (for tax/legal compliance)
- Payment Information: Not stored by us (handled by secure payment processors)
- Floor Plans: Kept for 2 years, then deleted unless you request otherwise
- Marketing Opt-in Records: Kept until you unsubscribe
- Backup Data: Retained for up to 90 days for disaster recovery
Right to Deletion: You can request deletion of your data at any time. We will comply within 30 days unless there's a legal reason to retain it.
7. Data Sharing & Third Parties
Who We Share Your Data With
Essential Service Providers (Contractually Bound)
- Payment Processors: (e.g., Stripe, PayPal) - for secure payment processing
- Email Service Providers: (e.g., SendGrid, Mailchimp) - for order confirmations
- Cloud Storage: (e.g., AWS, Google Cloud) - for secure file storage
- 3D Conversion Partners: Technical partners needed to process your files
✓ Data Processing Agreements (DPA): All third-party vendors are bound by Data Processing Agreements ensuring GDPR compliance.
We DO NOT Share Data With:
- Advertisers or marketing companies
- Data brokers or analytics companies (except anonymized usage data)
- Social media platforms
- Any other business for profit or marketing purposes
Legal Requirements
We may disclose your data when required by law, such as:
- Court orders or government requests
- Fraud investigation or prevention
- Public safety concerns
8. Your Data Rights (GDPR Articles 15-21)
Under GDPR, you have the following rights. To exercise any of these, contact us at privacy@houseinmeta.com:
1. Right to Access (Article 15)
What it means: You can request a copy of all personal data we hold about you.
How to request: Email privacy@houseinmeta.com with "Data Access Request" in the subject.
Response time: We will provide your data within 30 days.
2. Right to Rectification (Article 16)
What it means: You can correct or update inaccurate personal data.
How to request: Contact us with corrections needed.
Response time: Changes made immediately.
3. Right to Erasure (Article 17)
What it means: You can request deletion of your personal data (Right to be Forgotten).
Exceptions: Data may be retained if required by law or for legitimate business purposes.
How to request: Email privacy@houseinmeta.com with "Deletion Request" in the subject.
Response time: We will delete your data within 30 days.
4. Right to Data Portability (Article 20)
What it means: You can receive your data in a structured, machine-readable format (JSON/CSV).
How to request: Email privacy@houseinmeta.com with "Data Export Request" in the subject.
Response time: We will provide your data export within 30 days.
5. Right to Object (Article 21)
What it means: You can object to processing of your data (especially marketing).
How to request: Click "Unsubscribe" in marketing emails or email us directly.
Response time: We will stop processing within 10 days.
6. Right to Restrict Processing (Article 18)
What it means: You can request we limit how we use your data.
How to request: Email privacy@houseinmeta.com with "Restrict Processing Request" in the subject.
✓ No Discrimination: We will not refuse service or discriminate against you for exercising your rights.
9. Data Security
How We Protect Your Data
- HTTPS Encryption: All data is encrypted in transit (TLS 1.2+)
- Database Encryption: Sensitive data is encrypted at rest
- Secure Servers: Data hosted on secure, monitored infrastructure
- Access Controls: Only authorized employees can access personal data
- Regular Audits: We conduct security assessments regularly
- Employee Training: Our team is trained in data protection practices
What You Should Do
- Use a strong, unique password for your account
- Don't share your login credentials
- Log out when finished
- Report any suspicious activity to us immediately
⚠️ Limitations: While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security of all transmitted data.
10. Cookies & Analytics
What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and improve your experience.
Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Session Cookies |
Remember your login and preferences |
Until you close browser |
| Persistent Cookies |
Remember preferences across visits |
1 year |
| Analytics Cookies |
Understand how you use the site |
2 years |
How to Control Cookies
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and security → Cookies
- Firefox: Preferences → Privacy → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Privacy → Cookies
Note: Disabling cookies may affect your ability to use certain features of our website.
11. Children's Privacy
Dream Home 3D is not intended for children under 16 years old. We do not knowingly collect personal data from children under 16.
If you believe we have collected data from a child under 16, please contact us immediately at privacy@houseinmeta.com, and we will delete the information.
In the EU, children under 16 cannot provide valid consent for data processing. Parents or guardians must provide consent on their behalf.
12. International Data Transfers
If you are located outside the EU/EEA, your data may be transferred to and processed in different countries.
Data Transfer Mechanisms
We use appropriate safeguards for international transfers:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements with partners
- Privacy Shield compliance (where applicable)
- Adequacy decisions
By using Dream Home 3D, you consent to the transfer of your data as described in this policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- New legal requirements
- Feedback from users
- Improved data protection measures
When changes are made:
- We will update the "Last Updated" date at the top of this page
- For material changes, we will notify users by email
- Continued use of the service constitutes acceptance of changes
Please review this policy periodically to stay informed about how we protect your privacy.